OUR POLICY

ALL PRODUCTS ARE FINAL SALE

INCONSISTENCIES ARE INHERENT NEW OLD STOCK LEATHER. NATURAL SCARING AND BLEMISHES ARE PART OF THE BEAUTY AND CHARM OF OWNING A HANDMADE PIECE. BECAUSE OF THE NATURE OF NEW OLD STOCK LEATHER, COLOUR AND TEXTURE MAY VARY. OVER TIME LEATHER WILL DEVELOP ITS OWN PATINA AND WEAR PATTERNS DEPENDING ON USE AND LEATHER TYPE. HAIR ON HIDE WILL NATURALLY WEAR WHERE THERE IS FRICTION. DYE TRANSFER CAN HAPPEN. IT IS NOT COMMON BUT SOMETIMES IF LEATHER BECOMES WET OR TOO WARM WHILE WEARING LIGHTER COLOUR CLOTHING, THIS CAN OCCUR.  

 ALL GOODS MADE BY JOVEE ARE 100% GUARANTEED. IF SOMETHING SHOULD FAIL DUE TO AN ERROR IN MANUFACTURING WE WILL GLADLY REPAIR IT AT NO COST LESS SHIPPING. FOR ANYTHING OUTSIDE OF MANUFACTURING ERROR CUSTOMER IS RESPONSIBLE FOR REPAIR COSTS AND FOR ALL SHIPPING COSTS. SHIPPING COSTS ARE NON-REFUNDABLE. JOVEE IS NOT RESPONSIBLE FOR MISSING PACKAGES. PLEASE EMAIL sales@shopjovee.com TO ARRANGE A REPAIR. 

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR REPAIRED PRODUCT TO REACH YOU, MAY VARY. IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM AND ASSUME NO LIABILITY.

CUSTOM ORDERS WILL HAVE A SEPARATE INVOICE. PLEASE READ THE CUSTOM ORDER POLICIES IN THAT INVOICE FOR DETAILS.

ORDERS ARE PROCESSED IN THE TIME THEY ARE RECEIVED. BECAUSE THIS IS A HAND MADE PRODUCT, PLEASE ALLOW FOR A TWO WEEK LEAD TIME (THREE WEEK LEAD TIME DURING THE MONTHS OF NOVEMBER AND DECEMBER) FOR ORDERS TO BE READY TO SHIP/PICK UP (INTERNATIONAL ORDERS MAY BE DIFFERENT AND YOU WILL BE CONTACTED TO ADVISE)